Refund policy

Returns and Refund Policy


We offer free returns on hundred of our products. You can find out which items are eligible on the delivery & returns tab on each product page.



Items must be returned undamaged and unused, with all tags attached and the original packaging included.


Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you placed an order as a guest, you can start your return here. (link)


You will be responsible for the cost and arrangement of returning the item(s) to the partner(s) you ordered from.





Booking your return is easy. Here's what you need to do:


  1. Go to 'Orders & Returns' if you have an account. If you placed your order as a guest click here (link)– you'll need to provide your order reference and email address.
  2. Find the order you want to return and click 'Return item(s)'.
  3. Select each item and your reason for returning.
  4. Place each item you're returning with all original packaging inside the box.
  5. Prepare your package by attaching your return label to the outside of your box.



Faulty items


It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.





Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.